At Ambrosian, we are committed to respecting the privacy and confidentiality of the information that you
entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use and
disclosure of Personal Information from users. In order to guarantee privacy to the client, we maintain
the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and
health information received is maintained and transmitted through a highly secure environment. It is
recommended that you do not use the website, mobile application(s) or the related Services if any of the
terms of this Privacy Policy are not in accordance with the applicable laws of your country.
Definitions
Company
Ambrosian, “www.ambrosianresources.com”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider”
or similar terminology are all in reference to Ambrosian Well-Being & Engagement Resources Private
Limited as a provider of Services for the remainder of this document.
User
“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you, as the user of the
website, mobile application(s) and as a recipient of our Services and resources for the remainder of this
document.
Platform
“Platform” or similar terminology are all in reference to any mobile app, website or web links that the
User can employ to access Services provided by the Company.
Mental Wellness Professional
“Psychologist”, “Therapist”, “Counselor”, “Mental Health Professional”, Psychological Wellness
Practitioner”, “Wellness Professional”, “Wellness advisor”, “Wellness Expert”, “Wellness Coach”,
“Consultant Psychologist” or similar terminology are all in reference to the Mental Wellness
Professionals.
Nature of Service
Ambrosian is a wellness platform that offers comprehensive mental health and wellness management
solutions to individuals and organisations. These include, but are not restricted to, corporate wellness
programmes through which employees of organisations avail various products and Services. Ambrosian
offerings may include/are:
- Consultations with qualified and trained Mental Wellness Professionals, authorised by Ambrosian to
deliver the Services, in online and face-to-face mode - Periodic need based self-assessments and psychological tests
- Workshops, webinars and trainings delivered by trained Mental Wellness Professionals
- Self-help content, tools, resources and programs through a range of multiple channels, including, but
not restricted to websites, email and mobile applications - Participation in user forums, topics, replies, comments, feedback, blogs and any other submissions on
the platform; - Ambrosian reserves the right to add or remove products and Services from its overall offerings
without prior notification. The aforementioned shall hereinafter be referred to as “Services”.
Consent
By using the platform, providing us your Personal Information or by making use of the features provided
by the platform or by making a payment to Ambrosian, you hereby provide your consent to the
collection, storage, processing, disclosure and transfer of your personal information in accordance with
the provisions of this Privacy Policy.
You acknowledge that you are providing your Personal Information out of your free will, either directly
to Ambrosian or through a third-party or your organisation. You have the option to not provide us the
personal information sought to be collected. You will also have an option to withdraw your consent at
any point, provided such withdrawal of consent is intimated to us in writing to
enquiries@ambrosianresources.com. Notwithstanding this, if you are accessing our platform through a
third-party or your organisation, you will have an option to withdraw your consent at any point, provided
you explicitly inform the third party or your organisation about such withdrawal of consent in writing,
who would then inform us to take the appropriate action.
If you do not provide us with your Personal Information or if you withdraw the consent at any point in
time, we shall have the option to not fulfil the purposes for which the said Personal Information was
sought and we may restrict your use of the platform.
Personal Information
To enable you to engage with our Services, we will use personal information about yourself – provided
directly to us or to a third party or your organisation – to contact or identify you, such as your name,
phone number, emergency contact number, gender, occupation, hometown, personal interests, your email
address, reason(s) for cancelling an appointment with a healthcare professional, medical history and any
other information that the wellness professional might require from you. We also collect information you
provide from responses, in-app inputs, assessments or the feedback you send to us. If you communicate
with us by email or phone, any information provided in such communication may be collected as
personal information (“Personal Information”).
The main reason we collect this Personal Information is to provide you a smooth, efficient and
customised experience. The collection of Personal Information also enables the user to create an account
and profile that can be used to interact with our Wellness Professionals. You may change some of the
information that you provide through your account page at the website or profile details for the mobile
application(s).
We may use your Personal Information to:
- Identify and reach you;
- Resolve service, technical and billing problems via telephone or email
- Assist you in scheduling appointments, remind you of upcoming or follow-up appointments, as well as
- cancelled appointments
- Provide you with further information, products, services and newsletters
- Better understand user’s (your) needs and interests
- Run statistical research (such research will only use your information in an anonymous way and cannot be linked back to you)
- Detect and protect us against error, fraud, and other criminal activity
- Make disclosures as may be required under applicable law
- Improve our website, mobile application(s) in order to better serve you
- Allow us to better service you in responding to your customer service requests
- Run a contest, promotion, survey or other site, mobile application feature
- Quickly process your transactions
Your information is used by the Wellness Professionals and our app algorithms to better assess your
condition and provide you with the most suitable counselling service or digital experience. Your Personal
Information is held safe by the Wellness Professional working with you and not normally shared with
other Wellness Professionals. However, there may be certain occasions when Ambrosian and/or Wellness
Professionals use third-party tools to tailor the counselling sessions and in-app experience. In such cases,
only minimal information as required is shared with others.
We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at
any time that you no longer wish to receive certain communications from us, you can inform us by
writing to enquiries@ambrosianresources.com.
Updating Personal Information
If your Personal Information changes, or if you need to update or correct your Personal Information or
have any grievance with respect to the processing or use of your Personal Information, for any reason,
you may send updates and corrections to us at enquiries@ambrosianresources.com and we will take all
reasonable efforts to incorporate the changes within a reasonable period of time. If you provide your
Personal Information to a third-party platform from which you are using our Services, Ambrosian may
not be able to make any changes to the same and you will have to contact the third-party platform in
order to update your Personal Information.
If your Personal Information is stored as part of your profile on the platform, you can update your
Personal Information from our website or mobile application(s).
Some Personal Information, such as your answers to online assessments cannot be updated or deleted
once submitted. If you would like us to remove your records from our system, please contact us at
enquiries@ambrosianresources.com and we will attempt to accommodate your request if we do not have
any legal obligation to retain such information.
Please note that we are required to retain certain information in keeping with professional standards or by
law for record maintaining purposes (including but not limited to payment history, feedback, client
information, etc.), so we will continue to store this information for a pre-specified period of time as per
applicable laws, even if you delete your account. There may also be residual information that will remain
within our databases and other records, which, irrespective of any efforts by us to delete information, will
not be removed from them.
Cookies
We use “cookies” to collect information and smoothen your experience on our platform. A cookie is a
small data file that we transfer to your device’s hard disk for record-keeping purposes. We use cookies for
two purposes. First, we may utilise persistent cookies to save your user credentials for future logins to the
Services. Second, we may utilise session ID cookies to enable certain features of the Services, to better
understand how you interact with the Services and to monitor aggregate usage by users of the Services
and online traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your
computer when you log off from the Services and then close your browser.
We may work with third parties that place or read cookies on your browser to improve your user
experience. In such cases, by using the third party services through our platform, you consent to their
Privacy Policy and terms of use and agree not to hold Ambrosian liable for any issues arising from such
use.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you
before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may
not be able to use all features or functionalities of the platform.
Log Data
When you visit the platform, our servers automatically record information that your browser or mobile
application sends (“Log Data”). This Log Data may include information such as your computer’s Internet
Protocol (“IP”) address, browser type, device name, operating system version, configuration of the app
when accessing the Platform, the webpage you were visiting before you came to our Services, pages of
our platform and Services that you visit, the time spent on those pages, information you search for on our
Services, access times and dates, and other statistics. We use this information to analyse trends, administer
the site, track your location, gather broad demographic information for aggregate use, increase user-
friendliness and tailor our Services to better suit your needs.
Confidentiality
Ambrosian maintains the confidentiality of information disclosed during personal consultation. Any
information shared with Ambrosian is confidential and not shared with anyone, including your organization, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if the:
Wellness Professional or Ambrosian perceives there to be a serious and/or significant and/or imminent
risk of harm to the health or safety of a person or the public or self disclosure is required by law you file a private healthcare claim and the insurer requires information
Except for the reasons outlined above, the Personal Information shared on Ambrosian will only be
shared with others after permission has been granted by you orally or by way of email/letter/fax. All staff
members of Ambrosian, including all Ambrosian professionals, employees, contracted professionals or
trainees, are required to follow this confidentiality policy.
The User agrees to indemnify Ambrosian for any breach in confidentiality of the User’s Personal
Information. If the User accesses Ambrosian through a third-party platform the User indemnifies
Ambrosian against any data breaches that occur due to any acts of commission or omission from the
third-party platform.
Third Party Disclosure
Ambrosian does not sell or trade your Personal Information to third parties unless we provide you with
advance notice. This however does not apply to any storage or transfer to and from server/website
hosting partners and other parties who assist us in operating our platform, conducting our business, or
servicing you. We may also release your information when we believe release is appropriate to comply
with the law, enforce our site policies, mobile application policies, or protect ours or others’ rights,
property, or safety. However, visitor information that is not personally identifiable may be provided to
other parties for marketing, advertising, or other uses.
Security
We employ administrative, physical, and technical measures designed to safeguard and protect
information under our control from unauthorised access, use, and disclosure. When we collect, maintain,
access, use, or disclose your Personal Information, we will do so using systems and processes consistent
with industry standards in information privacy and security. None of the call or video sessions are
recorded. In keeping with professional standards, Wellness Professionals might be required to maintain
records of both online and offline sessions.
In spite of the security measures undertaken by us, we strongly discourage you from posting your
Personal Information in forums, comments or any other publicly accessible places on our platform.
Ambrosian shall not be held responsible for use or misuse of any information pertaining to or shared by
the User with relation to its Services. The User will not hold Ambrosian liable for any issue related to data
storage and/or security.
It is your responsibility to ensure the privacy and security of your email account and phone messages so
they cannot be accessed by third-party. Ambrosian will use one or both of these channels to
communicate with you regarding a range of information related to your psychological wellness.
Ambrosian shall not be liable for any breach in confidentiality, should your email or text messages be
accessed by a third-party, with or without your consent.
Links
The platform may contain links to other third party sites. The third party sites are not necessarily under
the control of Ambrosian. Please note that Ambrosian is not responsible for the privacy practices of such
third party sites. Ambrosian encourages you to be aware when you leave the platform and to read the
privacy policies of each and every third party site or mobile application that collects Personal
Information. If you decide to access any of the third-party sites linked to the platform, you do this
entirely at your own risk. Any links to any partner websites is the responsibility of the linking party, and
Ambrosian shall not be responsible for notification of any change in name or location of any information
on the websites. Ambrosian is not responsible for the use of any Personal Information that you
voluntarily disclose through a forum or through the platform.
Persons Below The Age of 18
Our Services, website, and mobile application(s) are not directed to persons under the age of 18 years. We
do not knowingly solicit anyone under the age of 18 to participate independently in any of our Services.
Changes To Policy
Ambrosian reserves the right to change or remove any part of the Privacy Policy without notice or
liability to any third party. In the event there are significant changes in the way we treat your Personal
Information, or in the Privacy Policy, we may take reasonable effort, but are in no way obligated, to
display a notice on the website or send you an email, so that you may review the changed terms prior to
continuing to use the platform.
As always, if you object to any of the changes to our terms, and you no longer wish to use the platform,
you can contact Ambrosian to discontinue using our platform and deactivate your account if you are
registered with us directly. If you are signed up on our platform using a third-party platform or are
accessing our Services through your employer, then in order to deactivate your account or no longer use
our Services, you will have to contact the third party platform or your employer.
Unless stated otherwise, our current Privacy Policy applies to all information that Ambrosian has about
you and your account. Using the Services on the websites, mobile application(s) or accessing the websites, mobile application(s) after a notice of change has been sent to you or published on our website shall
constitute your consent to the changed terms.
Grievance Redressal
To address the grievances of the users, Ambrosian has set up a Grievance Redressal Forum. In case you
are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer, at
enquiries@ambrosianresources.com. We assure you a time-bound response not exceeding one month
from the date of your complaint.
Jurisdiction
Jurisdictional policies of Ambrosian have been drafted in accordance and compliance with Indian laws.
Any and all disputes arising between the user and Ambrosian with regards to this Policy, including the
interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at
Mumbai, India.
Contact Information
Registered Address: 55 Mittal Court, ‘C’ Wing, Nariman Point, Mumbai 200021, Maharashtra, India.
E-mail id: enquiries@ambrosianresources.com
